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Machine Repair Request – Julian, Pulse Pro, Sol

PEMF Solutions repair request

This for is for the JULIAN, SOL & PULSE PRO machine repairs ONLY.

You must complete ALL STEPS to insure that your machine is repaired quickly and correctly.

STEP 1: Fill out the form below  completely and hit “SUBMIT”

STEP 2: Check your email for a “Docusign agreement”you must sign and select return shipping speed (check spam and junk)

STEP 3: You will receive an email From Lee@magnawavepemf.com with the RMA # and the address where your machine needs to be shipped.

STEP 4: Send your tracking number to us at Support@mwpemf.com so we can be on the lookout for your machine.

Julian, Julian Duo, Pulse Pro, Sol machine and attachment repair request

  • Date Format: MM slash DD slash YYYY
    Please select wether you need an attachment repaired OR a machine repaired, or both. (Attachments that are sparking can not be repaired)
  • Please choose your machine model
  • Located on the back of your Pulse Pro or inside the lid of your Sol machine
  • Be as descriptive as possible. So we can diagnose and repair your product as quickly as possible.
  • Please choose how you would like your machine shipped back to you?
  • Someone must sign for the machine when it arrives back to you.
  • Machine repair can take 2 to 7 business days + shipping time. You MUST fill out the CC Form on the next page in order to receive your RMA email. If machines are available you may rent one during your repair time. The cost is 100 a week + shipping. We do not guarantee to have loaner machine in stock. If you would like to check the availability of loaner machines please call 502-742-7868 or email Lee@magnawavepemf.com. By submitting this form you agree to all our terms and conditions including but not limited to the information below. Magna Wave and its suppliers are not responsible for lost or stolen packages or damages caused by return shipping. Loaner machines must be returned Promptly upon return of your machine. If loaner machines are not returned promptly then you may be charged additional fees.